FREQUENTLY ASKED QUESTIONS

You'll find our most frequently asked questions below
When you join DVD Locker, you will complete a movie profile. Our movie experts will select movies based on your profile so the more information you provide, the better movies selected. On your movie profile, you will answer a few questions about movies you liked and disliked and our team will match you with the best movies that match your profile. Each month, you rate the movies we sent you to send you better selections next month. Find out more by clicking here.
Yes you can, when you login, you can see the movies selected and you can choose to swap any of them. There is no limit to the amount of times you can swap.
We like to pick titles that our customers, team-members, and subscribers like that are also not currently streaming or in discount bins. We are doing our best to make the service work for you by providing quality and value. You can swap any titles you wish from your account. If you have ANY concerns, please contact us or use the feedback area on your account. We need your feedback to make a GREAT box and we want you to be happy with the choices we make.
Absolutely not, we will NEVER send you the same disc twice regardless how long you have been a member with us, we have a special in-house system that allows us never to duplicate an order for our customers.
Most DVDs and Blurays sent to you are brand new, we remove the plastic packaging to quality check every disc sent out so we ensure you have a perfect and uninterrupted viewing experience when you get your order. In some cases where movies are no longer produced or for other reasons, we may used studio quality refurbished discs.
We will send your DVDs or Blu-rays selected based on your movie profile, the amount of movies we send will depend on the package chosen.
We quality check every disc before it gets to you as many discs fall out the case holder when in transit so we remove the plastic wrapper and check for scratches or damage before sending to you, however if you have any issues please contact us and we will issue another order for you.
You can call us on 03333 399 850.
We are open Monday - Saturday between 9AM - 7PM.
You may find it easier and quicker to chat to us via Web Chat. Click here to start a Web Chat
Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as standard local rate 01/02 prefix calls. Landline and mobile phone users should contact their service providers for information about the cost of calls. Calls may be monitored or recorded for security and training purposes.
DVD Locker Customer Service Team is available from 9AM – 7PM, Monday - Saturday via Email, Webchat, Phone, Whatsapp and Twitter
All our DVD discs will be sent Region 2 with UK BBFC Certificate Ratings. These discs will play in all Region-Free DVD Players and Region 2 DVD Players. Most DVD players in UK, Europe, Japan, South Africa and Middle East- Albania, Andorra, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Lebanon, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Syria, United Arab Emirates, United Kingdom, Vatican City, Yemen, Yugoslavia will be able to play region 2 discs.
All our Blu-ray discs will be sent Region B with UK BBFC Certificate Ratings. These discs will play in all Region-Free Blu-ray Players and Region B Blu-ray Players. Most Blu-ray players in UK, Europe, Japan, Africa, Southwest Asia, and Oceania will be able to play region 2 discs. It worth noting that Paramount Pictures and Universal Studios have released all of their titles region free. Sony Pictures and Warner Bros have released most of their titles region free. Lionsgate and Walt Disney Pictures have released a mix of titles that were region free and region coded. However some studios such as Fox have released ALL titles with region lock.
You keep all the movies we send you. You can build up your movie collection with DVD Locker.
We quality check every disc before it gets to you as many discs fall out the case holder when in transit so we remove the plastic wrapper and check for scratches or damage before sending to you.

We recycle 100% of the plastic wraps that may otherwise end up in the sea for 100s of years.

Click here to see Our Commitment to the Enviroment
This is completely down to you, you can stay for as little or as long as you like. We don't tie you in to any long term contracts, you are free to cancel anytime. (Of course we'd love you to stay longer, but we don't hold grudges if you decided to leave)
We are sorry to hear you want to cancel, if you get in touch with our friendly team at support@dvdlocker.co.uk and we will help you to cancel your account.
We ship to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Iceland, Ireland, Isle of Man, Italy, Jersey, Netherlands, New Zealand, Norway, South Africa, Spain, Sweden, Switzerland, United Kingdom and the United States and shipping is included in the price you see. You can find out more about delivery and shipping by clicking here to go to the Delivery page
We would love to work with you. If you are a business, run a blog or vlog then we'd love to hear from you.

Click here to work with us
If you have any other questions, please feel free to get in touch by clicking here.